Frequently Asked Questions
How do I find out the status of my package or check?
Send an email to sales@medalliancesupply.com and include your order number, we will get back to you same day.
Why don’t you accept opened boxes? The Test Strips are still intact in the plastic tubes.
Although you may have not compromised the number of test strips within the tubes or damaged them, we have no way to verify that they haven’t been tampered with and therefore cannot accept them.
What if I send you product that is not on your price list?
Any products that are shipped to us that are not included on our product section will be discarded.
Is it legal to sell my extra diabetic testing supplies?
Diabetic Test Strips & Lancets are an over-the-counter medical supply and therefore completely legal to sell to a third party without a prescription.
Do you accept damaged boxes?
Yes. however, we need to see a picture of the damage.
Who pays for the shipping?
We do! Fill out this form and we will send you a prepaid shipping box and label. Just drop your boxes in the box and send it back. Its that easy.
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